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I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted. No exchanges. If the purchased item is the incorrect size you need to repurchase the correct size and we will refund your incorrect order. Please email​ ​​ w​ithin 24 Hours of your update to process your refund properly.

I didn't receive a confirmation email, did my order go through?

Order confirmations are received immediately after your order is complete. If you do not receive a confirmation and your card has been charged please email ​​ and​​ Make sure to save your order number for your records.

I made two orders today. Can you combine them into one and refund the balance?

Unfortunately, we are unable to combine shipments on multiple orders.

I emailed customer service, how long will it take them to respond?

Our representatives are available Monday-Friday, please allow 2-3 business days for a response to be received.

Which countries do you ship to?

Paradise Youth Club ships globally.